Privacy policy
Palette Group Inc., Toreca Shoji Company, handles information collected through this website as described below.
Enquiry information and purposes
We collect your name, email, optional company and phone, service of interest, discovery channel, optional adoption timing and message to respond, prepare quotations and support consultations. Do not submit payment card, identity document or health information. Enquiry consent is not consent to advertising or newsletters.
Optional analytics and cookies
With analytics permission, we record campaign codes, landing and visited pages and device category to understand the route to an enquiry.
First-touch cookies last up to 30 days and preference cookies up to 180 days. Up to 30 page paths are kept in the current tab session. Browser restrictions can shorten retention.
Declining in privacy settings deletes our attribution cookie and local journey; previously submitted enquiries are not automatically deleted.
External analytics
With your analytics permission, we use Google Analytics 4 (Google) for page views, devices, approximate region and successful enquiry events; Microsoft Clarity (Microsoft) for clicks, scrolling and browsing interactions.
Scripts load only after analytics permission. Clarity is excluded from contact and careers forms, thank-you and privacy pages. Form values are masked and enquiry contents are not sent to analytics. IP-derived geography is approximate, not a home address.
These providers receive page, device and browser information, cookie identifiers and connection information such as IP addresses. Please consult their privacy policies for details.
Advertising
Advertising tags, remarketing and enhanced conversions are not active. Advertising requires a separate choice and disclosure before activation. Enquiry emails and messages are not automatically reused as advertising identifiers.
Sharing, security and retention
We use Vercel for hosting, Supabase for storage and Resend for enquiry email delivery, entrusting necessary processing to these providers. Personal data is not provided to other third parties without required consent except as permitted by law. Applicable safeguards and disclosures are required for overseas handling.
Access controls and encrypted transport protect data. Retention is managed according to the purpose, handling of the enquiry and legal obligations. Please contact us with retention or deletion requests.
Your requests and contact
Contact us about access, correction, deletion, purpose notification, restriction or cessation of third-party provision. We verify identity and respond under applicable law. Please contact us for request and identity-verification procedures.
Contact: t.arai@palettegroup.co.jp; Palette Group Inc., representative Takao Arai, Kanda North Front 8F, 3-3-1 Kanda Kajicho, Chiyoda-ku, Tokyo.
Changes
Material changes will be announced and renewed consent requested where needed.